Frequently Asked Questions

  • Empac Emperors Susu Enterprise is a trusted susu firm located in the Volta Region of Ghana. We offer a range of susu savings and loan services to help individuals and businesses achieve their financial goals. Our services are accessible through our website, www.empacsusu.com, as well as our Android and iOS apps.

  • We offer a variety of services, including:

    Susu savings
    Advance deposit withdrawals (susu loans) for individuals and businesses
    Mobile Money transfer services

  • To open a susu savings account, follow these simple steps:

    Visit our website at www.empacsusu.com or download our app on your Android or iOS device.

    Click on "Open an Account" and follow the prompts to provide your personal information.

    After submitting the required information, your account will be created.

    Login into your new account to start saving.

  • The minimum amount required to open a susu savings account with Empac Emperors Susu Enterprise is GH₵ 5.

  • Our mobile bankers visit clients in the field to collect susu contributions/savings. They come equipped with a receipt book to provide a written record of your deposit. Deposits can also be made online using our website or mobile apps, as well as through cash, mobile money, bank transfer, and debit/credit card payments.

  • Yes, you can purchase shares in our susu firm. For more information on how to buy shares and the benefits of becoming a shareholder, please visit our website or contact our customer support.

  • To apply for an advance deposit withdrawal, follow these steps:

    Ensure you have an active susu savings account with Empac Emperors Susu Enterprise. Log in to your account on our website or mobile app.

    Click on "Apply for an Advance Deposit Withdrawal" and follow the prompts to provide the required information. Once your application is submitted, our team will review it and notify you of the decision.

    What are the interest rates for advance deposit withdrawals (susu loans)?

    Interest rates for advance deposit withdrawals vary depending on factors such as the loan amount, repayment period, and your credit history. For more information on our interest rates, please visit our website or contact our customer support.

  • You can make deposits to your susu savings account through various channels, including:

    Cash deposits collected by our mobile bankers or at our offices
    MTN Mobile money
    Bank transfers
    Debit/credit card payments

  • Withdrawals can be made via cash, mobile money, or bank transfer. While withdrawals are mostly instant, we request that you update us at least 2 days ahead of time to ensure a smooth transaction. You can also make cash withdrawals at our offices.

  • We take the security of your personal information very seriously. We employ state-of-the-art encryption technology and robust security measures to ensure the safety and confidentiality of your information.

  • You can contact us through the following channels:

    Phone: 0597782140 / 0208609288
    Email: support@empacsusu.com
    Live chat on our website, www.empacsusu.com
    In-app messaging on our Android and iOS apps
    For any additional questions or concerns, please do not hesitate to reach out to our dedicated customer support team.